Shipping policy

At TED ADAIR, we prioritize the freshness, safety, and timely delivery of all premium New Zealand seafood products. Below is our clear and transparent shipping policy designed to bring you a worry-free shopping experience.
1. Order Processing & Dispatch
All orders are professionally processed, packaged, and dispatched within1–3 business days after payment confirmation. To preserve the optimal freshness of our seafood, we arrange fast-track dispatch and standardized cold-chain packaging procedures to minimize waiting and transit time.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping services for our New Zealand seafood products. Standard international shipping normally takes 7–14 business days to arrive, depending on the customer’s destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s sole responsibility.
We highly recommend customers check their local import regulations and relevant fee standards before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof, fresh-keeping packaging for all products. Our customized cold-resistant and sealed packaging can effectively protect seafood from damage, deterioration, and extrusion during long-distance transportation, ensuring you receive fresh and intact products.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service for full protection and absolute peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including refunds, replacements, or other after-sales services.
7. Professional Customer Support
If you have any questions about order processing, shipping progress, customs clearance, packaging, or after-sales issues, our dedicated customer service team is always ready to assist you. We will respond to your inquiries promptly and solve your problems efficiently.
TED ADAIR is committed to optimizing our logistics and shipping system continuously, delivering fresh, authentic New Zealand seafood to customers around the world with professional, safe, and efficient services.